Getting Started with Support
Starting a new support contract begins with an onboarding process. If Aptera developed the app or website being supported, then this onboarding happens seamlessly between our teams at no additional cost. For technology developed by another group, we’ll start with an onboarding engagement, so our team can get up to speed on the codebase, patterns, and infrastructure of your website or application.
Onboarding Engagement Process:
- Collect source code, database backups, and necessary credentials
- Document high-level topology, content types, and customizations
- Provide initial list of security and performance recommendations via upgrades, hotfixes, or patches
Support Contract Options
Best for clients wanting proactive support services, our Enterprise package offers 24/7 monitoring and proactive outage remediation. You’ll also have a service level agreement with us to prioritize your requests to be met within an agreed upon timeframe.
If you don’t have a high support volume, but need timely support when problem occur, then our Professional package is your best fit. This includes a service level agreement to prioritize your requests, so they are fixed by the agreed upon time.
For clients with smaller development support volume and no time constraints, the Basic package is the best option. Work is scheduled on a first come, first serve basis at a lower rate than without a contract.
Contact our Support Team Today.